Skip to main content
When you’re on a roof, under a sink, or rewiring a building, you can’t stop to answer the phone. But every unanswered call is a potential job that goes to a competitor. Trades businesses lose a significant amount of work this way — not because of a lack of skill, but because the phone rings at the wrong moment. RufLab acts as your office while you’re out on the job, capturing every inquiry, answering common questions, and booking appointments without you having to call anyone back.

​
How RufLab helps trades businesses

Every job inquiry captured

RufLab answers calls around the clock — while you’re on-site, in a meeting, or after hours. No job request slips through.

Automatic appointment booking

Customers can book assessments or repair slots directly. RufLab checks your calendar in real time and confirms the appointment by SMS and email.

Emergency job prioritisation

RufLab recognises emergency keywords like “water damage”, “gas leak”, or “power outage” and prioritises those requests immediately.

Full job details logged

Every call is stored with the customer name, location, job description, and priority level. Your team always has a clear overview in the dashboard.

Common questions answered

Pricing ranges, service area, availability, and type of work accepted — RufLab answers these automatically so you’re not fielding calls for information you already have online.

Less time on the phone

Less time fielding calls means more time on the tools. RufLab replaces the need for an office coordinator handling routine calls.
RufLab connects with most common scheduling tools, trade management software, and CRM systems. You define your services and appointment types once — then it runs automatically.

​
Common call flows

​
Customer requests a job assessment

1

Customer calls

RufLab answers immediately — even if you’re mid-job or it’s outside business hours.
2

Job details collected

RufLab asks the customer for the relevant details: type of work needed, address, preferred timing, and any urgency.
3

Assessment appointment booked

RufLab checks your calendar and books a slot directly. The customer receives an SMS and email confirmation. The full job request appears in your dashboard.

​
Customer reports an emergency

1

Customer describes an urgent situation

RufLab detects emergency keywords — such as “flooding”, “gas leak”, or “no power” — in the caller’s description.
2

Request prioritised immediately

The inquiry is flagged as urgent and routed to the next available team member, according to the rules you set up.
3

Details logged for handover

All information the customer provided is recorded so the technician responding has full context before arriving on site.

​
Customer asks about availability or pricing

1

Customer calls with a general question

Common questions include: what areas do you cover, how much does a boiler service cost, how soon can someone come out.
2

RufLab answers directly

RufLab responds with the information you have configured — no callback required.
3

Inquiry logged if follow-up is needed

If the customer wants to proceed, RufLab captures their details and books a slot or notes the inquiry for your team to follow up.

​
Frequently asked questions

Trades businesses reclaim significant time previously spent fielding calls, chasing callbacks, and manually scheduling appointments — time that can go back into billable work on-site.
Yes. RufLab identifies keywords like “water damage”, “gas leak”, and “emergency” and prioritises those inquiries immediately, routing them to the next available team member.
RufLab connects with most common trade management systems, scheduling tools, and CRM platforms. Setup takes a few days, and the RufLab team assists with configuration at no extra charge.
RufLab collects and qualifies the inquiry — job type, location, scope, urgency. Your team then creates the actual quote based on the structured details RufLab has logged.