RufLab books appointments into your calendar during the call — real-time availability checks, instant SMS and email confirmations, no double bookings.
When a caller wants to schedule an appointment, RufLab handles the entire booking without any input from you. The assistant checks your calendar in real time, offers available slots, confirms the booking, and sends the caller an SMS and email confirmation — all within a single phone call that typically takes 45 to 90 seconds. You never need to be involved.
RufLab answers immediately — no hold music, no voicemail. The caller receives a professional greeting and can explain their request in their own words.
2
Real-time availability check
RufLab connects to your calendar in real time and checks which time slots are open. Blocked periods, holidays, and breaks you have configured are automatically excluded. Only genuinely available slots are offered to the caller.
3
Slot selection and confirmation
The assistant proposes one or more available times. The caller picks a slot. RufLab confirms the appointment and immediately writes it to your calendar — blocking that time so no one else can book it.
4
Caller receives confirmation
As soon as the appointment is booked, the caller receives both an SMS and an email confirmation with the date, time, and any relevant details. No follow-up is needed from you or your team.
RufLab checks your calendar in real time before offering any slot. The moment a booking is confirmed, that slot is immediately blocked. This means two callers can never book the same time — even if they call simultaneously.
Callers can cancel or reschedule an existing appointment by phone. RufLab handles the change, updates your calendar automatically, and sends the caller a new confirmation. You can see all changes in your dashboard immediately.
Use blocked time slots to protect your focus time, lunch breaks, and public holidays. Configure these in your dashboard settings so RufLab never offers those periods to callers — even if your calendar shows them as technically free.
The average appointment booking call takes 45 to 90 seconds. RufLab asks for the caller’s request, checks availability, proposes times, and confirms the booking — all within a single short conversation.
