Skip to main content
Running a medical practice means the phone never really stops. Patients call before opening hours, during consultations, and late in the evening — and every missed call is a patient who couldn’t get help. At the same time, your team spends hours each day fielding routine questions about opening hours, prescriptions, and referrals that don’t require a doctor’s attention. RufLab takes over the phone so your staff can stay focused on the patients who are already in the room.

​
How RufLab helps medical practices

24/7 patient availability

RufLab answers every call immediately — including evenings, weekends, and public holidays. Patients always reach someone, not a voicemail.

Automatic appointment booking

Patients book, reschedule, or cancel appointments directly by phone. RufLab checks your calendar in real time and confirms the slot via SMS and email.

Emergency escalation

RufLab detects keywords like “chest pain”, “difficulty breathing”, or “bleeding” and immediately escalates the call to the on-call doctor or emergency services.

Routine question handling

Opening hours, insurance questions, prescription renewals, and test result status are answered automatically. Medical questions are forwarded directly to the doctor.

2–4 hours saved daily

Your team no longer handles repetitive calls. That time goes back to patient care.

Full call documentation

Every conversation is recorded and structured in your dashboard. Complete documentation means legal certainty for your practice.
All patient data is stored GDPR-compliantly on servers in Germany. A data processing agreement (AVV) is available for every plan.

​
Common call flows

​
Patient books an appointment

1

Patient calls

RufLab answers immediately with a professional greeting — no hold music, no voicemail.
2

Calendar checked in real time

RufLab accesses your calendar, identifies available slots, and suggests suitable appointment times to the patient.
3

Appointment confirmed

The slot is booked directly into your calendar. The patient receives an SMS and email confirmation instantly — without any action from your team.

​
Patient reports an emergency symptom

1

Patient describes symptoms

RufLab listens and identifies emergency keywords such as “chest pain”, “difficulty breathing”, or “heavy bleeding”.
2

Immediate escalation

The call is flagged as urgent and forwarded directly to the on-call doctor or emergency services, according to the rules you configure.
3

Call logged

The conversation is documented in full so the treating doctor has context before taking over.

​
Patient asks a routine question

1

Patient calls with a standard inquiry

Questions about opening hours, which insurance plans you accept, how to request a prescription repeat, or when test results are ready.
2

RufLab answers directly

RufLab responds with the information you have configured — no staff involvement required.
3

Medical questions escalated

If the question requires clinical judgment, RufLab routes the call to the appropriate doctor.

​
Frequently asked questions

Yes. RufLab handles rescheduling and cancellations and updates your calendar immediately. The patient receives an SMS confirmation of the change.
Yes. RufLab recognises keywords such as “chest pain”, “difficulty breathing”, and “bleeding” in real time. These calls are immediately forwarded according to your escalation rules — either to the on-call doctor or to emergency services.
Opening hours, insurance questions, prescription renewals, test result status, and other standard patient inquiries. Questions that require medical judgment are forwarded directly to the doctor.
All data is encrypted and stored on servers in Germany in accordance with GDPR. RufLab meets the full data protection requirements for medical practices, and a data processing agreement is available in every plan.